Information on refunds and returns

RETURNS


Our policy provides a 30 day deadline for returns. If 30 days have passed from the date of purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the item must be intact and in the same condition you received it. It must also be in its original packaging.

For different types of goods, returns are excluded. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns of intimate or sanitary products, hazardous materials and flammable liquids or gases.

Further items for which returns are excluded:
* Gift Vouchers
* Downloadable software products
* Some health and personal care items

For return purposes, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

In some cases only partial refunds are granted (if applicable):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or has parts missing due to causes unrelated to our error.
*Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that the item has been received. We will also notify you when your refund request is approved or denied.
If your request is approved, your refund will be processed and a credit will automatically be applied to your card or original payment method, within a certain number of days.

Late or outstanding refunds (if applicable)
If you haven't received a refund yet, first check your bank account.
Then contact your credit card company; It may take some time for the refund to be formally posted.
Then contact your bank. There is often a processing time involved when registering a refund.
If you have already followed these steps and have not yet received your refund, write to us at the following address: dortmundboutique@gmail.com.
Sale items (if applicable)
Only full priced items can be refunded. Unfortunately, no refunds are possible for items on sale.

Changes (if applicable)
We only replace items if defective or damaged. If you need an exchange for the same item, please email us at dortmundboutique@gmail.com and ship the item to the following address.

Gifts
If the item was marked as a gift and shipped directly to you at the time of purchase, you will receive a voucher corresponding to the value of the return. Upon receipt of the returned item, the gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to you in person, we will send a refund to the gift giver and they will be made aware of the your return.
Shipping
To make a return, ship the product to the following address


Shipping costs for returning the item will be your responsibility. Shipping costs are not refundable. If you receive a refund, return shipping costs will not be included in the refund.

Depending on the country you live in, the time it takes for your replacement product to be delivered may vary.

If you need to ship an item worth over €75, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.